Shipping & Returns

Shipping Information

At Dinei Clothing Shop, we strive to provide you with a seamless shopping experience. Here’s everything you need to know about our shipping and returns policies.

Order Processing Time

Orders are typically processed within 1-2 business days. Once your order is processed, it will be shipped out promptly.

Shipping Methods

  • Standard Shipping: We use DHL or FedEx for standard shipping. The delivery time is 10-15 business days after dispatch. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. The delivery time is 15-25 business days after dispatch.

Shipping Regions

We ship globally, excluding certain remote areas and Asia. Please check our website for more details on shipping restrictions.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase.

Non-Returnable Items

Based on our website menu and product categories, the following items are non-returnable:

  • Costumes: Due to the nature of these items, we cannot accept returns or exchanges.
  • Sleepwear & Loungewear: For hygiene reasons, these items are non-returnable.

Return & Exchange Process

  1. Contact Us: To initiate a return or exchange, please contact our customer service team at [email protected] within 15 days of receiving your order. Provide your order number and details about the product you would like to return or exchange.
  2. Receive Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
  3. Package Your Item: Securely pack the item in its original packaging, including all tags and accessories. Include the completed return form provided by our customer service team.
  4. Ship Your Item: Send the package to the address provided by our team. We recommend using a trackable shipping service to ensure your return is received.
  5. Receive Confirmation: Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are exchanging an item, we will ship the new item to you once the returned item is received and inspected. Shipping costs for exchanges will be covered by Dinei Clothing Shop.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #12345

Body:
Dear Dinei Clothing Shop Team,

I would like to request a return/exchange for my recent order (#12345). Below are the details:

Item Name: [Insert Item Name]
Reason for Return/Exchange: [Insert Reason]
Preferred Action: [Refund/Exchange for [Insert Desired Item]]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions about our returns and exchanges policy, please contact us at [email protected]. We are here to help!

Thank you for shopping with Dinei Clothing Shop. We appreciate your business and look forward to serving you again.